Compliments & Complaints Officer

Salary: €54,135 
Location: National | Hybrid

Rehab Group is one of Ireland’s largest charities, supporting over 20,000 people each year across disability, health, education and employment services. We are committed to dignity, inclusion and continuous improvement.

We are seeking an experienced Compliments & Complaints Officer to lead and strengthen how feedback is received, managed and used to improve services across the organisation.

The role

This is a national role reporting to the Head of Quality and Practice Development, with responsibility for:

• Leading Rehab Group’s compliments and complaints framework
• Managing the complaints database, reporting and learning processes
• Supporting staff and managers in effective, person‑centred complaint handling
• Developing and delivering values‑driven training
• Reporting to senior leadership, the Board and external funders

The role plays a key part in promoting a positive culture where feedback is welcomed and used to drive meaningful service improvement.

About you

You will have:

• A third‑level qualification in health, social care or a related discipline
• Proven experience managing complaints processes or systems
• Strong communication, analytical and report‑writing skills
• Confidence supporting staff, families and service users
• Experience in regulated or social care environments (desirable)

Why join us?

• Purpose‑driven work with real impact
• National role with senior stakeholder exposure
• Competitive salary and benefits
• Hybrid working and flexibility

Rehab Group is an equal opportunities employer.